Helpful Information

These resources can help you find quick answers to common inquiries, as well as provide information for who to call with specific questions.

Please contact your local branch for account or loan assistance.

Contact Us


Lost or Stolen Contact Information

ATM Card or VISA® Debit Card

  • Report your lost or stolen ATM or Debit Card immediately.

  • Call (503) 472-6171 or 1-888-317-8333 during business hours

  • Call 1-800-472-3272 after hours

  • Your card will be canceled and a replacement card will be issued immediately. You won't be liable for any unauthorized purchases or withdrawals from your account when you notify us promptly.


  • Report your lost or stolen checkbook immediately by (503) 472-6171 or 1-888-317-8333 during business hours. If after-hours contact us as soon as possible on the following business day.

  • If possible, provide the check number for the last check that was written, or the name of the person or business to whom it was written. Digital copies of your checks can be found through Online Banking.

  • Visit a local branch to close your account and open a new one.


ATM Safety Tips

  • Know where your card is at all times. If it is lost or stolen, notify First Federal immediately.

  • Memorize your personal identification number. Do not write it on your card or carry it with you.

  • Never give your PIN to anyone. A First Federal employee will never ask for your PIN.

  • Never approach an ATM if you feel unsafe or if a suspicious person is nearby.

  • Never approach an ATM after dark if the lights at the site do not appear to be bright enough.

  • Shield the ATM keyboard with your body so others cannot observe you entering your PIN. Be sure to remove your card when you are done.

  • Never count your money at the ATM or leave with your wallet and/or cash exposed.

  • Do not leave your vehicle running or your keys in the ignition when using a walk-up ATM.

  • When using a drive-up ATM, always keep your car running and the doors locked.

  • Keep at least one car length between your car and the vehicle in front of you when waiting to use a drive-up ATM.

  • If you are followed from an ATM, go to an area where there are other people around. If you are driving, you may want to go to the nearest police station.


Contact Information

Begin the Account Application Process

Thank you for your interest in opening an account with First Federal. This form will Begin the Account Application Process. To complete the process, you must be personally present to provide identification and sign required documents. Following receipt of this application a First Federal representative will contact you to make an appointment to complete your new account application process.

Address Change

There are several ways to change your address:

Request a Stop Payment

This Stop Payment Form is for single stop payments only. Please contact your local branch if you need to place a stop payment on a range of checks or an ACH payment.

Send us a Secure Email

Please complete this form to send us a Secure Email. We will respond within 24 hours or by the end of the next business day if received on a weekend or holiday.

Find a MoneyPass ATM

The MoneyPass network offers more than 32,000 surcharge-free ATMs coast to coast located where you live, work and travel. Click MoneyPass to learn more.



Fraud Alert Texts

All customers are automatically enrolled in our Fraud Monitoring Program which will automatically send you a text alert of any suspicious activity on your card. Simply reply "YES" or "NO" to confirm or deny the transaction.

Become Educated

Informed consumers are smart consumers. Visit to learn more about consumer protection in general and visit to learn how to be safe, secure and responsible online.

To Report Fraud

Suspicious email
To report a suspicious email that uses First Federal's name, forward it to us immediately at

Within First Federal Online Banking

Not associated with First Federal Online Banking:

  • Call (503) 472-6171 or 1-888-317-8333 during business hours.

Money Smart for Older Adults

Financial exploitation has been called “the crime of the 21st century” with one study suggesting that older Americans lost at least $2.9 billion to financial exploitation in 2010 by a broad spectrum of perpetrators, including persons they know and trust, as well as strangers. Cognitive impairment diminishes the ability of some older adults to make financial decisions and to detect frauds and scams. This epidemic is under the radar. The cases tend to be very complex and can be difficult to investigate and prosecute. Elders who lose their life savings usually have little or no opportunity to regain what they have lost. Elder financial exploitation can result in the loss of the ability to live independently. It can also result in a decline in health, broken trust, and fractured families. Awareness is the first step. Planning ahead for financial wellbeing and the possibility of diminished financial capacity is critical. Reporting and early intervention are vital to preventing loss and recovering loss when possible.

Money Smart for Older Adults is designed to provide information and tips to help prevent common frauds, scams, and other types of financial exploitation in our community.


In-Branch Services

  • Coin Counting
  • Drive-Up Windows
  • Notary Services
  • Medallion Signature Guarantee
  • Night Depositories
  • Safe Deposit Boxes


International Travel

Please call (503) 472-6171 or 1-888-317-8333 before your departure to avoid hassles when using your First Federal VISA® Debit Card while traveling abroad.


Overdraft Protection

Protect your checking account from additional overdraft fees by linking it to a VISA®, MasterCard® or Discover® credit card or a First Federal savings account. Visit or call your local branch for complete details today!


 PIN Selection

Select your own ATM or VISA® Debit Card personal identification number (PIN) instantly and confidentially at any First Federal ATM. Simply follow the instructions and choose a PIN that is easy for you to remember. You may also change your PIN by calling 1-800-992-3808.


Telephone Banking

A perfect solution when you need to check your account balances but aren't near a computer. Add this number to your speed dial!

  • Simply call 1-888-472-6171.
  • To register for the first time you will need the last four digits of your Social Security Number.
  • Have your account numbers available.


Automated Clearing House (ACH) Payments

Schedule transfers to or from accounts at other financial institutions. Contact us today to learn more!  

  • Call 1-888-317-8333 for more information.
  • Stop by your local branch to complete the setup.

Community Matters

Our philosophy continues to guide our decision-making and strengthen our dedication to our customers and our community. When you bank with us, your money is invested here and stays here, working for and giving back to our community.

Giving Programs

Community Support

Financial Education



Chat Status


Chat Hours:
Mon-Thur: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 6:00 PM


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