COVID-19 Resources & Updates

Financial Assistance

• Waived penalties on Certificates of Deposit until June 29, 2021.
• Increased limits on mobile check deposits.
• ATM withdrawal limit is $500.
• Waived late fees for loan customers in good standing who identify that they were negatively impacted.
• Consumer & Mortgage Loan Payment Deferral Program: Upon request, First Federal customers in good standing are eligible to have loan payments and fees deferred for up to 90 days. Please call (503) 835-1033 to discuss your specific situation.
  • Consumer Loan Payment Deferral Information Sheet
• Emergency Personal Loan: First Federal customers in need of funds for purposes such as to supplement income loss, pay bills, and cover expenses are eligible to apply for funds with no interest payments for 90 days. Please contact a loan officer to learn more about this program.
  • Emergency Personal Loan Information Sheet
• Small Business Stability Loan: First Federal business customers who have seen a 10% or greater drop in revenues are eligible to receive funds with no interest or payments for 90 days. Please contact your Relationship Manager to learn more about this program.
  • Small Business Stability Program Information Sheet
• Commercial Real Estate Loan Payment Deferral Program: Upon request, First Federal business customers in good standing impacted by the COVID-19 outbreak are eligible to have loan payments deferred for up to 90 days. Related deferral fees are waived on loans and lines of credit. Please contact your Relationship Manager to learn more about these programs and to discuss your specific situation.
  • Commercial Loan Payment Deferral Information Sheet

Updates

First Federal is closely monitoring the Coronavirus (COVID-19) situation. The safety of our employees and customers is our highest priority. Our employees are actively following guidelines put forth by the Centers for Disease Control (CDC). 

All First Federal branches are open Monday - Thursday 9AM - 5PM and Friday 9AM - 6PM.

• If your banking needs require in-person assistance, such as account setup or signer changes, we are happy to set up an appointment with you. Please call your local branch to schedule.
• Our teams will be fully prepared to meet your needs by telephone during business hours.
• Online banking, mobile banking, mobile deposit and our entire suite of digital products allow you to bank anytime, anywhere.

The safety of our employees and clients remains our top priority and we graciously thank you for your patience during this unprecedented time. All First Federal branches continue to uphold strict cleaning measures and routine employee health assessments in accordance with public health guidance.

Avoiding Coronavirus Scams

Scammers are taking advantage of fears surrounding the coronavirus. Please stay vigilant. First Federal will never ask you for your account or card number, CCV, PIN, or other personal information. If you are unsure, hang up and call back using a telephone number you already have for us

Please always use good cyber hygiene and security measures. By remembering the following tips, you can protect yourself and help stop criminal activity:

• Do not open attachments or click links within emails from senders you don't recognize.
• Do not provide your username, password, date of birth, social security number, financial data, or other personal information in response to an email or robocall.
• Always verify the web address of legitimate websites and manually type them into your browser.
• Check for misspellings or wrong domains within a link (for example, an address that should end in a ".gov" ends in .com" instead).

The Attorney General's office has issued a Consumer Alert warning Oregonians about scams and price gouging (raising the price of goods or services to an unfair or unconscionable level).

Scammers are taking advantage of fears surrounding the coronavirus, and the Federal Trade Commission has put together a list of do's and don'ts to prevent consumers from falling victim to a scam. 

The FBI has seen a rise in fraud schemes related to the coronavirus pandemic. They are specifically warning about: 

• Fake CDC Emails: Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or other organizations claiming to offer information on the virus. Do not click links or open attachments you do not recognize. Fraudsters can use links in emails to deliver malware to your computer to steal personal information or to lock your computer and demand payment. Be wary of websites and apps claiming to track COVID-19 cases worldwide. Criminals are using malicious websites to infect and lock devices until payment is received.
• Phishing Emails: Look out for phishing emails asking you to verify your personal information in order to receive an economic stimulus check from the government. While talk of economic stimulus checks has been in the news cycle, government agencies are not sending unsolicited emails seeking your private information in order to send you money. Phishing emails may also claim to be related to:
  • Charitable contributions
  • General financial relief
  • Airline carrier refunds
  • Fake cures and vaccines
  • Fake testing kits
  • Counterfeit Treatments or Equipment.
    • Be cautious of anyone selling products that claim to prevent, treat, diagnose, or cure COVID-19. Be alert to counterfeit products such as sanitizing products and Personal Protective Equipment (PPE), including N95 respirator masks, goggles, full face shields, protective gowns, and gloves. More information on unapproved or counterfeit PPE can be found at www.cdc.gov/niosh. You can also find information on the U.S. Food and Drug Administration website, www.fda.gov, and the Environmental Protection Agency website, www.epa.gov. Report counterfeit products at www.ic3.gov and to the National Intellectual Property Rights Coordination Center at iprcenter.gov.

Services Available:

Online Banking - Confidently and securely manage your accounts any time, anywhere.

Online Bill Pay - Pay and manage bills from the comfort of your home.

Popmoney® - Send money to friends and family using their email address or phone number.

Mobile Banking - Managing your money has never been more mobile.

Mobile Check Deposit - Checks can be deposited 24/7 through our free mobile app. 

Telephone Banking - A perfect solution when you need to check your account balances but aren't near a computer.