COVID-19 Resources & Updates

 

Financial Assistance

  • Waived penalties on Certificates of Deposit until June 30, 2020.
  • Increased limits on mobile check deposits.
  • ATM withdrawal limit is $500.
  • Waived late fees for loan customers in good standing who identify that they were negatively impacted.
  • Consumer & Mortgage Loan Payment Deferral Program: Upon request, First Federal customers in good standing are eligible to have loan payments and fees deferred for up to 90 days. Please call (503) 835-1033 to discuss your specific situation.
  • Emergency Personal Loan: First Federal customers in need of funds for purposes such as to supplement income loss, pay bills, and cover expenses are eligible to apply for funds with no interest payments for 90 days. Please contact a loan officer to learn more about this program.
  • Small Business Stability Loan: First Federal business customers who have seen a 10% or greater drop in revenues are eligible to receive funds with no interest or payments for 90 days. Please contact your Relationship Manager to learn more about this program.
  • Commercial Real Estate Loan Payment Deferral Program: Upon request, First Federal business customers in good standing impacted by the COVID-19 outbreak are eligible to have loan payments deferred for up to 90 days. Related deferral fees are waived on loans and lines of credit. Please contact your Relationship Manager to learn more about these programs and to discuss your specific situation.

 

Updates

Last Updated: 6/8/2020 at 9:00AM.

First Federal is closely monitoring the Coronavirus (COVID-19) situation. The safety of our employees and customers is our highest priority. Our employees are actively following guidelines put forth by the Centers for Disease Control (CDC)

  • 6/8/2020 - A message from our CEO

To Our Valued Clients and Community Partners,

We are excited to report that we are reopening our branch doors and would like to thank our community leaders who have been closely working with public health officials and state agencies to reopen our state. Effective, Monday, June 8, 2020, we will reopen all branch lobbies with the following hours:

Lobby
Monday - Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 5:00 PM

Drive-Up
Monday - Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 6:00 PM

How we are reopening
We will be following the Oregon Health Authority’s recommended reopening guidelines to keep our employees and clients safe. In addition, we are taking the following precautions with our employees: All employees will monitor their health before arriving at work, face masks will be required for all employees when waiting on clients or any time social distancing of 6 feet or more cannot be maintained, employees will sanitize and disinfect shared surfaces frequently, and social distancing will be strictly upheld in lobbies. Please click here to continue reading.

  • 3/26/2020 - A message from our CEO

To Our Valued Clients and Community Partners,

First Federal has been a part of the community since 1922. During these years, we have stood with you in good times and bad. Through bumper crops, droughts, peace and wars, we have been here for our communities and our customers. Now is no different.

COVID-19 has caused unprecedented change in our communities as schools are closed, events are cancelled, and businesses have suspended their operations. In the midst of all this, First Federal is still here to help. Our COVID-19 Relief Programs are designed to alleviate some of the financial hardships you or your business may face. Please click here to continue reading.

  • 3/20/2020 - During the coronavirus (COVID-19) outbreak, our priority is ensuring the safety, health, and financial well-being of our customers. At this time, all First Federal Branch Lobbies have been closed, and we are dedicated to serving your needs through drive-up teller windows, digital account services, customer support, and appointment-only branch visits. 
  • Account and Loan Access
    • Our Customer Support Center is available from 8:30AM to 5:00PM Monday through Thursday and 8:30AM to 6:00PM on Friday.
    • You will continue to have 24/7 access to your money through MoneyPass® Network ATMs, as well as online, telephone, and mobile banking. All ATMs accept deposits and night deposit access remains available at all First Federal branches.
    • Mortgage Loan applications may be completed online or over the phone with a Mortgage Loan Officer. For questions relating to a mortgage loan or mortgage refinance, please call (503) 472-2315.
    • Debit card replacements can be requested by calling (503) 472-6171 during business hours or 1-800-472-3272 after hours.
    • If you believe that you need an in-person appointment, please call your local branch and we will help you determine if an in-person appointment is necessary. Many banking transactions can be completed without a branch visit. 
    • Checks can be deposited 24/7 through our free mobile app.
    • Send money securely from your bank account with Popmoney® or schedule a transfer with online banking.
  • Emergency Financial Assistance
    • Waived penalties on Certificates of Deposit until June 30, 2020.
    • Increased limits on mobile check deposits.
    • ATM withdrawal limit is $500.
    • Waived late fees for loan customers in good standing, who identify that they were negatively impacted.
    • Consumer & Mortgage Loan Payment Deferral Program: Upon request, First Federal customers in good standing are eligible to have loan payments and fees deferred for up to 90 days. Please call (503) 835-1033 to discuss your specific situation.
    • Emergency Personal Loan: First Federal customers in need of funds for purposes such as to supplement income loss, pay bills, and cover expenses are eligible to apply for funds with no interest payments for 90 days. Please contact a loan officer to learn more about this program. 
    • Small Business Stability Loan: First Federal business customers who have seen a 10% or greater drop in revenues are eligible to receive funds with no interest or payments for 90 days. Please contact your Relationship Manager to learn more about this program.
    • Commercial Real Estate Loan Payment Deferral Program: Upon request, First Federal business customers in good standing impacted by the COVID-19 outbreak are eligible to have loan payments deferred for up to 90 days. Related deferral fees are waived on loans and lines of credit. Please contact your Relationship Manager to learn more about these programs and to discuss your specific situation.
  • 3/17/2020 - Protecting our employees and customers is our highest priority during the COVID-19 pandemic. For this reason, along with government recommendation, all First Federal Branch Lobbies have been closed during the COVID-19 pandemic to limit viral spread or exposure for both our employees and customers. Branches at the McMinnville Hillside Retirement Community and the Newberg Friendsview Retirement Community have also been closed. Transactions may be conducted through Online, Mobile, or Telephone Banking, at ATMs, or Drive-up Windows. Night Deposit remains available at all branches. If a transaction cannot be performed through one of these services, such as account opening, loan transactions, signer changes, or safe deposit box access, please schedule an in-person appointment by calling your nearest branch. Additional cleaning precautions will be taken for all appointments.
  • 3/12/2020 - All branches remain open during normal business hours. We have increased cleaning measures and encourage employees to routinely disinfect their work stations and high-touch areas. As a precaution, we are urging customers to use Online, Mobile, and Telephone Banking services and Drive-Up Teller Windows whenever possible. To keep our customers and employees safe, we are following the Centers for Disease Control (CDC) guidelines to help prevent the spread of the virus:
    • Wash your hands often with soap and warm water for at least 20 seconds, or use an alcohol-based hand sanitizer. All of our branches have these hand washing supplies on hand.
    • Avoid close contact with people who show symptoms of sickness.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Avoid touching your face - eyes, nose, and mouth.
    • Clean and disinfect frequently touched objects and surfaces (door knobs, counter tops, keyboards, cell phones, etc.)
    • You are encouraged to stay home when you are ill and reach out to your care provider to determine the best way to seek treatment.
    • For more information visit: www.cdc.gov/COVID19

 

Avoiding Coronavirus Scams

Scammers are taking advantage of fears surrounding the coronavirus. Please stay vigilant. First Federal will never ask you for your account or card number, CCV, PIN, or other personal information. If you are unsure, hang up and call back using a telephone number you already have for us

Please always use good cyber hygiene and security measures. By remembering the following tips, you can protect yourself and help stop criminal activity:

  • Do not open attachments or click links within emails from senders you don't recognize.
  • Do not provide your username, password, date of birth, social security number, financial data, or other personal information in response to an email or robocall.
  • Always verify the web address of legitimate websites and manually type them into your browser.
  • Check for misspellings or wrong domains within a link (for example, an address that should end in a ".gov" ends in .com" instead).

The Attorney General's office has issued a Consumer Alert warning Oregonians about scams and price gouging (raising the price of goods or services to an unfair or unconscionable level).

Scammers are taking advantage of fears surrounding the coronavirus, and the Federal Trade Commission has put together a list of do's and don'ts to prevent consumers from falling victim to a scam. 

The FBI has seen a rise in fraud schemes related to the coronavirus pandemic. They are specifically warning about: 

  • Fake CDC Emails: Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or other organizations claiming to offer information on the virus. Do not click links or open attachments you do not recognize. Fraudsters can use links in emails to deliver malware to your computer to steal personal information or to lock your computer and demand payment. Be wary of websites and apps claiming to track COVID-19 cases worldwide. Criminals are using malicious websites to infect and lock devices until payment is received.
  • Phishing Emails: Look out for phishing emails asking you to verify your personal information in order to receive an economic stimulus check from the government. While talk of economic stimulus checks has been in the news cycle, government agencies are not sending unsolicited emails seeking your private information in order to send you money. Phishing emails may also claim to be related to:
    • Charitable contributions
    • General financial relief
    • Airline carrier refunds
    • Fake cures and vaccines
    • Fake testing kits
    • Counterfeit Treatments or Equipment.
      • Be cautious of anyone selling products that claim to prevent, treat, diagnose, or cure COVID-19. Be alert to counterfeit products such as sanitizing products and Personal Protective Equipment (PPE), including N95 respirator masks, goggles, full face shields, protective gowns, and gloves. More information on unapproved or counterfeit PPE can be found at www.cdc.gov/niosh. You can also find information on the U.S. Food and Drug Administration website, www.fda.gov, and the Environmental Protection Agency website, www.epa.gov. Report counterfeit products at www.ic3.gov and to the National Intellectual Property Rights Coordination Center at iprcenter.gov.

Services Available:

Online Banking - Confidently and securely manage your accounts any time, anywhere.

Online Bill Pay - Pay and manage bills from the comfort of your home.

Popmoney® - Send money to friends and family using their email address or phone number.

Mobile Banking - Managing your money has never been more mobile.

Mobile Check Deposit - Checks can be deposited 24/7 through our free mobile app. 

Telephone Banking - A perfect solution when you need to check your account balances but aren't near a computer.

 

Community Matters

Our philosophy continues to guide our decision-making and strengthen our dedication to our customers and our community. When you bank with us, your money is invested here and stays here, working for and giving back to our community.

Giving Programs

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